January 13, 2015

Rules for process incident investigation

The most important thing in communication is hearing what isn't said." -- Peter Drucker, Austrian-American writer and management consultant
Adapting the above to process incident investigation, I came up with this:
"The most important thing in process incident investigation is hearing what isn't said and seeing what isn't seen."
I have investigated a number of fatal accidents in the CPI and this is true in all cases!

Contribute to the surviving victims of Bhopal by buying my book "Practical Process Safety Management"

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